Securus Talk
Cloud based telephony with modern collaboration features, managed end to-end
Phone calls still matter – whether it’s customers, parents, partners, or suppliers. Securus Hosted Voice replaces ageing phone systems with a modern, cloud based platform that works across desk phones, mobiles, and softphones. You get reliable calling, modern features, and simple management, without the cost and complexity of on-premise PBXs.
How Securus delivers hosted voice
We help you migrate from legacy phone systems and ISDN to a flexible, cloud based solution. Call routing, hunt groups, reception consoles, voicemail, auto attendants, and integration with collaboration tools are designed around how your organisation actually works. We handle number porting, endpoint rollout, and user training, and then manage the platform day to day – so your teams can focus on conversations, not dial tones.
Key features
- Cloud hosted PBX and call control
- Softphones, desk phones, and mobile clients
- Hunt groups, queues, IVR, auto attendants
- Integration with collaboration tools (where applicable)
- Managed configuration, updates, and support
Benefits
- Future proof telephony with no on site PBX hardware
- Consistent experience for office, remote, and hybrid users
- Better call handling for reception, support, and contact points
- Predictable, subscription based costs
At a Glance: Securus Hosted Voice & UC
At a Glance: Securus Hosted Voice & UC
Cloud delivered business telephony for office and remote users
Designed to work over Securus connectivity and SD WAN for better call quality
Softphones, desk phones, and mobile options for flexible working
Centralised management, reporting, and call recording options
Supports migration away from legacy PBXs and ISDN services
and Remote Working
Users no longer sit next to a single desk phone all day. We design hosted voice solutions that support a mix of office, home, and mobile working, with softphones and apps where appropriate. The aim is to give users a consistent identity and experience, whether they are in the office or working remotely.
Optimised for Voice
Call quality is heavily influenced by the underlying network. Because Securus also provides your connectivity and SD WAN, we can prioritise voice traffic and design paths that reduce jitter, delay, and packet loss. This joined up approach helps keep calls clear and reliable, even when links are busy with other applications.
Legacy Phone Systems
Moving away from an on site PBX or ISDN can feel daunting. We manage the migration in stages, including number porting, handset strategy, and coexistence where needed. The goal is to minimise disruption while you transition users and sites, and to ensure that contact numbers, hunt groups, and key features are preserved or improved.
Monitoring, and Reporting
Hosted voice gives you central control over users, numbers, and call flows without maintaining hardware on each site. We provide management and monitoring as a service, including moves, adds, and changes. Reporting and analytics can help you understand call patterns, support planning, and demonstrate service levels to internal stakeholders.
Wider IT and Security
Voice should not sit in a silo. We can integrate hosted voice with your existing directories and collaboration tools where appropriate, and ensure it fits your security posture. This includes securing signalling, considering call recording requirements, and aligning with your network design so that voice is treated as a first class service.
Continuity for Voice
In a disruption, customers still need to reach you. Hosted voice makes it easier to reroute calls, use alternative devices, and keep critical lines open during incidents. Combined with Securus connectivity, DRaaS, and remote access services, it forms a key part of your wider business continuity and disaster recovery planning.
Start a Conversation, Not a Sales Pitch
Whether you’re reviewing your current provider, planning a new site, or concerned about gaps in your security, a short conversation can clarify your options. We’ll give you a straightforward view of your current position and practical next steps – no hard sell.